Remote Call Center

Overview
We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping others. This position offers an exciting opportunity to work in a fast-paced and rewarding environment.

Note: This position is FULLY REMOTE

Duties
? Handle inbound and outbound calls, emails, and live chat inquiries, providing exceptional customer service by addressing customer questions, resolving issues, and offering solutions.
? Listen actively to customers, identify their needs, and resolve any issues or concerns promptly and efficiently.
? Meet or exceed performance goals, including call handling time, customer satisfaction scores, and other KPIs as determined by management.
? Participate in ongoing training and development programs to enhance product knowledge, customer service skills, and overall performance.

Experience
? Prior experience in a call center/customer service role.
? Fast-paced call center environments.

Qualifications: ? Excellent verbal and written communication skills. ? Strong problem-solving and critical-thinking abilities. ? Ability to work independently and manage time effectively. ? Proficiency with computers and customer management software (e.g., CRM systems). ? Ability to remain calm and professional in high-stress situations. ? Bilingual is a plus but not required.

Technical Requirements: ? Reliable high-speed internet connection. ? A quiet, distraction-free work environment. ? A computer with up-to-date operating system and sufficient processing power for call center software. ? A headset with a microphone for clear communication.

Schedule/Pay Rate:
? Monday to Friday (Hours can vary).
? 8:30am - 5:00pm range.
? $16.63 hourly - Paid Weekly.

Company DescriptionAbacus is a leading provider of comprehensive employment/placement solutions is seeking market talent. We offer meaningful and long-term employment opportunities, a competitive pay structure, and outstanding customer service to a workforce of more than 20,000, nationally.

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