Online Digital Account Manager
Description:
? Manage clients? web-centric development projects (websites, social media, SEO, etc.).
? Act as the primary contact for client communications, gathering information and advocating between the client and production teams.
? Effectively discuss and cross-sell Practice Builders' solutions.
? Communicate regularly with clients: accurately track and record customer communications.
? Thrive in a busy work environment with a high volume of tasks.
? Conduct client web trainings.
? Document all client activity in Salesforce.
? Push projects through Jira.
Requirements: ? 1-5 years of experience in online project management and/or account management. ? Web development, Social Media or SEO knowledge or experience is a major plus. ? Exceptional client communication skills. ? Exceptional computer literacy skills and knowledge. ? Excellent written and verbal skills. ? Strong organizational and time management skills. ? Great record-keeping abilities. ? Salesforce.com familiarity is a plus. ? Jira familiarity is a plus. ? Self-starter- working independently without continuous supervision. ? Immediate responsiveness to all internal and external inquiries. ? Willingness to help at all levels, to get the job done and help colleagues. ? Enthusiasm for learning new topics, and sharing knowledge with others.
Benefits:
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