Chat Support Advisor
As a Chat Support Advisor at Concentrix, you will be responsible for providing exceptional customer service and technical support through online chat platforms. You will assist customers with inquiries, troubleshoot technical issues, and ensure a seamless experience for all users.
Responsibilities: ? Engage with customers via chat to address their queries, concerns, and technical issues. ? Provide accurate and timely solutions to customer inquiries while maintaining a professional and courteous demeanor. ? Utilize troubleshooting techniques to resolve technical problems related to software, applications, and digital services. ? Document customer interactions and accurately log all relevant information in the company's system. ? Collaborate with other team members and departments to escalate complex issues and ensure timely resolution. ? Stay updated on product knowledge and industry trends to better assist customers and enhance the overall customer experience.
Requirements: ? Excellent written communication skills with a strong command of the English language. ? Prior experience in customer service, technical support, or a related field is preferred but not required. ? Ability to multitask and prioritize tasks effectively in a fast-paced environment. ? Proficiency in using computer software and navigating digital platforms. ? Strong problem-solving skills and attention to detail.
Similar Remote Jobs
Chat Support Advisor
Posted on: 08-12-2024 17:19
To Go Specialist
Posted on: 08-12-2024 17:19
App Reviewer- Remote
Posted on: 08-12-2024 17:19
Customer Care Coordinator
Posted on: 08-12-2024 17:19
Production Line Laborer
Posted on: 08-12-2024 17:19
Freelance Content writer/Copywriter
Posted on: 08-12-2024 17:19
Data Entry Position
Posted on: 08-12-2024 17:19
Mail Handler Assistant
Posted on: 08-12-2024 17:19
Entry Level Management
Posted on: 08-12-2024 17:19
Revenue Protection Analyst
Posted on: 08-12-2024 17:19
Retail Sales Associate (Part-Time)
Posted on: 27-08-2024 00:00
Apple Data Entry Jobs (Remote) $25/Hour
Posted on: 01-07-2024 16:52
Apple Home Advisor Position
Posted on: 14-02-2025 07:17
Walmart Data Entry Jobs (Entry Level, Remote) $72000/Yearly
Posted on: 24-01-2025 00:00
Coca Cola is hiring: Warehouse Worker 1 General Laborer - Coca-Cola in Pompano B
Posted on: 02-01-2025 03:59
Virtual Data Entry Assistant – No Experience Required Part-Time
Posted on: 12-09-2024 00:00
Entry Level Sales Reps - Part Time
Posted on: 30-11-2024 09:46
Remote Project Manager for Education Transformation
Posted on: 11-12-2024 17:46
Remote Data Entry Clerk for Engineering
Posted on: 01-11-2024 07:54
Real Estate Consultant - Training from Nationwide Top Producers
Posted on: 03-02-2025 00:00