Customer Service Representative

Remote, USA Full-time Posted 2025-04-28

CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aim to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.
? Answer incoming calls from members to resolve issues, answer product inquiries and program questions, handle complaints, troubleshoot problems and provide information that demonstrates knowledge of products and services provided by the client, inclusive of benefit plan options.
? Utilize judgment and available resources in order to offer reasonable solutions and alternatives that stay within company guidelines and manage risk exposure
? Tactically support member relationship by providing further insights into specific offerings as it relates to the client product and services
? Complete after call support functions which include the processing of forms and applications, call disposition and resolution... reports/logs as well as required clerical processes and interfacing with other departments
? Identify customer trends and escalate to the appropriate channels per client and company policies
? Provide one-call resolutions to customer situations in the attempt to prevent repeat calls
? Deliver the brand promise every day

Apply Job!

Apply for the Job

Customer Service Representative

Similar Remote Jobs

Customer Service Representative

Customer Service Rep

Remote Speech-Language Pathologist

Kitchen/Bath Project Designer

Kitchen/Bath Product Designer

YouTube Strategy Manager

Call Center Representative

Prior Authorization Representative

Data Entry Clerk

Guest Service Representative

Southwest Airlines Customer Support Remote Jobs (Part Time) $21 An Hour

Virtual Visions: Data Entry Part Time Jobs Work From Home

Sales and Customer Service Associate / Outbound Sales

Senior/Staff Software Engineer, Sensor Simulation

Scheduling and Customer Services Agent

Online chat specialist Entry Level

Compliance Analyst (Operations and Policy Analyst 3)

Account Executive ? ERP NetSuite Consulting Services

Instructor- Learning Strategies for Higher Education

Call Center Representative