Customer Service Remote Agent Position

Remote, USA Full-time Posted 2025-04-28

Global Contact Services is currently looking for Full-Time and Part-Time Associates.

Job Description...

Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority (NYCTA). GCS provides 24/7/365 customer service for the NYCTA ?Access-a-Ride? transportation program.

Currently, GCS is hiring Full-Time or Part-Time positions - both experienced and entry level.

The positions are mostly remote. Three days of ON-SITE training are required. On occasion, you may be required to attend meetings in the office.
Positions are available for workers within a 50-mile radius of 3300 Northern Blvd, Long Island City, NY. This area includes all five boroughs, wider NY and parts of New Jersey.

Qualifications include:

Great communication - clear speaking, focused listening, note taking, data entry, friendly personality

Work ethic ? Being on-time, following directions, available for overtime, shift bid flexibility

Workplace availability ? Desktop computer or equivalent, quiet, comfortable space. GCS provides a headset and log-in information. Cybersecurity training is required and offered by GCS during paid training.
Paid Training classes are being filled now. Apply today

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Customer Service Remote Agent Position

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