Manager, Application Support (SAP BRIM)

Remote, USA Full-time Posted 2025-04-28

Managing team members and vendors to deliver 24 x 7 user & technical support. Providing quality and timely resolution of application defects/ problems & enhancement requests through the management of the application development lifecycle. Running an agile-based request management workflow, focused on maximizing velocity, improving quality and reducing backlog.
Partnering with Business & Solution... Architects to identify opportunities for improved customer service, increased agility and availability. Working with multiple vendor/partners to deliver existing services against Key Performance Indicators, managing performance against contractual terms and identifying new / rationalizing existing services. Ensuring Service Operations, Knowledge Management, Continuous Improvement, Service Level & Availability Management are operationalized across the team. Developing and guiding direct reports by providing career path conversations and mentoring, helping them achieve their goals through effective development and training plans.

The Walt Disney Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

Apply Job!

Apply for the Job

Manager, Application Support (SAP BRIM)

Similar Remote Jobs

Manager, Application Support (SAP BRIM)

Staff Platform Engineer - SRE/DevOps

Accountant, Bookkeeper (Work from Home)

Customer Service and Sales Specialist

Remote Insurance Follow-Up Representative (Medi-Cal)

Flexible Part-Time Occupational Therapist Position

Customer Support Specialist-REMOTE US ONLY

Live Chat Representative - Remote

Live Chat Representative - Remote

NetCredit Customer Service Representative (Remote)

Data Entry Clerk with Flexible Hours (Typist) - Remote | WFH

Dog Walker / Dog Sitter

Mid-Level Application Support Specialist (with Chat Support)

Google Ads Expert, Paid Advertising Specialist - Work From Home

Call Center Advisor 1 - Tier 1 (Remote)

Customer Support Online Chat Specialist (Bilingual English + Spanish or Portuguese) - (Contract)

Employee Communications Senior Manager Coastal Plains Market

Independent Sales Representative (Non-Cloud Based AI Solutions & Virtualization Platforms)

No Experience Live Chat Operator ? Remote

UPS Data Entry Clerk (Entry Level/No Experience)